Billing Specialist

3-5 years of experience in Billing, Accounts Receivable, Revenue Operations, or related Finance roles (SaaS or recurring billing experience strongly preferred). Strong understanding of subscription billing and usage-based billing processes within a SaaS environment. Hands-on experience with billing systems, ideally NetSuite SuiteBilling or equivalent platforms. Advanced proficiency in Excel/Google Sheets (pivot tables, lookups, complex formulas). Excellent written and verbal communication skills with confidence engaging directly with customers. High attention to detail with strong organizational and analytical skills. Ability to work independently and manage competing priorities in a fast-paced environment.

Own end-to-end customer billing, including invoice generation, validation, and delivery. Manage monthly billing cycles for subscription and usage-based invoicing. Submit invoices through customer AP portals. Maintain billing schedules, contract updates, and customer details in NetSuite SuiteBilling. Respond to customer billing inquiries and resolve discrepancies. Partner with Sales and Customer Success on billing setup, changes, and renewals. Monitor AR aging and manage collections activities. Conduct AR aging reviews and identify trends. Utilize automated dunning processes and conduct direct outreach. Communicate with customers regarding overdue balances. Support month-end close activities for AR. Analyze billing and collections data for process improvement. Reconcile billing data between NetSuite, Salesforce, and internal systems. Validate usage data, billing logic, and usage-based charges. Maintain accurate customer, contract, and billing master data. Provide documentation and support for audits and financial reporting. Work extensively with NetSuite SuiteBilling and ARM, Salesforce, and Excel/Sheets. Support enhancements to quote-to-cash workflows and system integrations. Take ownership of scheduled and off-cycle bill runs.