Billing Support Specialist

Posted about 1 month agoViewed

United StatesFull-TimeSaaS/PaaS

Company:Render

Location:United States, EST

Languages:English

Seniority level:Junior, 2-4 years

Experience:2-4 years

Skills:

Analytical SkillsProblem SolvingCustomer serviceWritten communicationFinanceSaaS

Requirements:

2-4 years experience in billing, at a SaaS/PaS is a bonus Strong demonstrated writing skills in English History of working with payment tools like Orb, Metronome and Stripe Happy interacting directly with our customers

Responsibilities:

Handle Support Billing tickets Handle payment disputes/chargebacks Handle Subscription operations - Enterprise customers, Custom Contracts etc Streamline and improve: Identify gaps in workflows and help automate or optimize where possible Collaborate closely with Finance, Product and the wider Support Engineering teams to identify customer friction