- Collaborate with the Billing Operations Hiring & Onboarding Manager to ensure consistent onboarding experiences.
- Guide Revenue Specialists through the full onboarding process from introduction to placement readiness.
- Meet with new Revenue Specialists one-on-one to train, provide feedback, and track progress.
- Monitor specialist progress and provide actionable, supportive feedback.
- Design, update, and maintain training materials using Canva.
- Identify training needs and create assignments to build knowledge.
- Manage onboarding administrative tasks including progress tracking and Google Workspace setup.
- Assess work quality at key checkpoints to ensure standards are met.
- Identify and implement improvements to the onboarding process.
Operations ManagementCoachingGoogle Workspace+1 more