- Prepare and submit dental claims accurately and daily with necessary attachments and documentation.
- Post insurance payments, reconcile ERAs and EOBs, and resolve discrepancies.
- Manage insurance aging and denials, including root-cause analysis and appeal strategy.
- Serve as the primary point of contact for clients, conducting weekly huddles to review performance.
- Partner with the product and technology team to help build and improve RCM tools.
- Monitor and report on key performance metrics to identify trends and ensure client success.