Bilingual Resident Support (LatAm)

Minimum 1-2 years of experience in property management, resident relations, leasing support, or customer service. Fluent in both English and Spanish (written and spoken). Experience in renewal management, resident retention, or customer support preferred. Familiarity with property management software (AppFolio, Buildium, Yardi, or similar). Excellent communication, conflict resolution, and problem-solving skills. Strong organizational skills. Empathetic, patient, and resident-focused approach. Must have a stable internet connection. Must have a remote-ready workstation.

Assist residents with inquiries in English and Spanish. Respond promptly via phone, email, or resident portals. Handle escalations with professionalism and empathy. Track upcoming lease expirations and manage renewals. Send renewal offers and negotiate terms. Identify residents at risk of non-renewal and implement retention strategies. Provide bilingual communication support between residents, vendors, and property team. Assist in sending community notices and updates. Document all interactions and updates in the property management system. Conduct proactive check-ins with residents approaching move-out dates. Address concerns to prevent non-renewals. Support resolution of maintenance, billing, or communication gaps. Maintain accurate digital records. Generate retention reports and renewal trackers. Assist with onboarding new residents.