(Fluent English) Customer Support Consultant, E-commerce (remote)

Excellent English communication skills (at least C1 for both spoken and written) Experience in e-commerce customer support is a must Customer-oriented and responsible attitude Excellent interpersonal skills Patience and resilience when handling complex cases or difficult customers Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) Experience working with Shopify and Gorgias is a plus

Provide exceptional customer support via chats and emails Handle all day-to-day customer needs related to Shopping Protection subscriptions Respond to subscription-related inquiries (plan questions, changes, cancellations) Answer product-related questions and provide order status updates Process refunds of our own fees Assist with login or account access issues Provide clear and accurate information on billing, terms, and subscription conditions