Fully Remote Customer Service Representative
1000 - 1500 USD per month
Company:Autism Parenting Magazine
Location:Mexico, Colombia, Dominican Republic, EST
Languages:English
Seniority level:Entry, 2+ years
Experience:2+ years
Skills:
Project ManagementAgileQACommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAgile methodologiesAttention to detailOrganizational skillsWritten communicationDocumentationExcellent communication skillsAdaptabilityProblem-solving skillsTeamworkFluency in EnglishEmpathyActive listeningStrong work ethicAbility to learnCross-functional collaborationData entryQuality AssuranceMentorshipProcess improvementTechnical supportCRMCustomer supportCustomer Success
Requirements:
2+ years of experience in customer service (email, phone, or video) Service-first mindset Excellent written and spoken English Strong problem-solving skills High attention to detail and comfort following established processes Confidence working independently and as part of a team in a fully remote environment Familiarity with customer service tools (Freshdesk or similar) and social media platforms Access to a quiet workspace, reliable internet, and a fast computer with webcam
Responsibilities:
Provide exceptional email and chat support Document customer interactions, track issues, and escalate inquiries Respond to social media messages and comments professionally Attend and present ALN onboarding sessions via Zoom Perform tasks like data entry, summit hosting, and email outreach Collaborate with internal teams to improve processes and systems Communicate clearly during meetings
