(fluent English) Customer Support Consultant (remotely)
Company:SupportYourApp
Location:Brazil, South Africa, Bosnia and Herzegovina, Morocco, Serbia
Languages:English
Seniority level:Entry, 1+ year
Experience:1+ year
Skills:
Analytical SkillsTroubleshootingResearch skillsCRMCustomer supportEnglish communication
Requirements:
Excellent English communication skills (C1 for both spoken and written) At least 1 year experience in customer support role Strong analytical thinking and research skills Positive, proactive and responsible attitude Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Responsibilities:
Deliver outstanding customer support via chats, emails, and phone calls Build strong and lasting customer relationships Keep up with evolving tools and technology Handle sensitive customer data with care and security Apply the latest and greatest customer happiness practices Maintain deep understanding of client solutions and meet KPI Communicate with developers and cross-functional specialists
