Fully Remote Customer Service Representative

2+ years of experience in customer service (email, phone, or video support) Service-first mindset Excellent written and spoken English Strong problem-solving skills and ability to think on your feet High attention to detail and comfort following established processes Confidence working independently and as part of a team in a fully remote environment Familiarity with customer service tools (e.g., Freshdesk) and social media platforms Access to a quiet workspace, reliable internet, and a fast computer with webcam

Provide exceptional email and chat support Document customer interactions and escalate issues Respond to social media messages and comments Attend and present onboarding sessions via Zoom Perform tasks like data entry, summit hosting, and email outreach Collaborate with internal teams to improve processes Communicate clearly during meetings with camera use encouraged