- Lead client onboarding end-to-end — WABA setup, number registration, template approvals, and technical integration (API, CRM/Salesforce)
- Plan and manage WhatsApp campaign sendouts, including template classification, scheduling, and delivery troubleshooting
- Act as primary point of contact for a portfolio of enterprise clients, running status calls and managing escalations
- Coordinate cross-functionally with Product, Engineering, and Support to resolve issues and keep projects on track
- Maintain project documentation, timelines, and status tracking
- Identify process gaps and contribute to onboarding/sendout playbooks
Project ManagementAgileSalesforce+4 more