Customer Support Representative (Colombia)

Customer-facing support experience, preferably at a software company. Fluent Spanish and English speaker with excellent spoken and written communication skills in both languages. A designated work from home area, with high-speed internet connection and free from interruptions and background noise. Experiencing working in a fast-paced environment. Experience with a telephony system such as Talkdesk or RingDNA

Respond quickly and accurately to a high volume of inbound phone calls, and some chats and emails from our customers and their guests. Maintain a customer satisfaction level over 90% Use Salesforce to log all activities and interactions with our customers Communicate and collaborate with your team on Slack to provide the best possible solutions for our customers