Customer Success Manager
Company:Pearl
Location:Philippines, LATAM, South Africa, Kenya, US Time Zone
Languages:English
Seniority level:Middle, 1-2+ years
Experience:1-2+ years
Skills:
Data AnalysisSalesforceMicrosoft Office Suite
Requirements:
1-2+ years in customer success, account management, or client-facing roles Proficient in CRM tools (Zendesk, Salesforce, HubSpot, Intercom) Proficient in communication tools (Slack, Teams, Zoom) Proficient in scheduling systems (Calendly, Google Calendar) Proficient in productivity software (Google Workspace, Microsoft Office) Adaptable to remote work environments Comfortable analyzing usage data and metrics
Responsibilities:
Establish and maintain strong client relationships Understand client business goals and provide strategic guidance Assist with client onboarding and training Monitor client usage data and identify opportunities for growth Resolve client issues by collaborating with internal teams Maintain client records and gather feedback
