Technical Support Engineer (Junior / Developer Track)
30000 - 42000 USD per year
Company:Marker.io
Location:Latin America, EST, PST
Languages:English
Seniority level:Junior
Skills:
Software DevelopmentGitJavascriptTypeScriptCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceWritten communicationVerbal communicationTroubleshootingTechnical supportDebuggingCustomer support
Requirements:
Excellent written and verbal English Comfortable on video calls Experience with browser developer tools for debugging Fundamental understanding of JavaScript/TypeScript Comfortable reading code in a GitHub repo and identifying logic errors
Responsibilities:
Handle a weekly volume of 50 tickets Resolve customer issues like browser caching and integration reconnections Use browser developer tools to reproduce bugs Prioritize high-value trials and Enterprise clients Initiate calls to debug issues live Join sales calls as the technical expert Supervise AI-drafted responses Write documentation to prevent recurring issues Build and maintain the support knowledge base Document feature requests Share customer insights with product and engineering Open Pull Requests for small bugs Work with the Engineering team to review code
