Dental Care Coordination Lead (US Healthcare) - EST hours (Remote)

Team Leader or Supervisor experience is mandatory, aligned to care coordination, case management, approvals, or stakeholder communication. Previous exposure to healthcare, dental, medical aid, insurance, or complex customer care environments is strongly preferred. Proven ability to manage sensitive conversations and make independent decisions. Solid understanding of medical and dental terminology or ability to research clinical information quickly. Exceptional verbal communication skills and professional telephone etiquette. Strong organizational, prioritization, and multitasking skills. High level of technical competence and confidence using multiple systems and digital tools. Calm, empathetic, and emotionally intelligent approach. Ability to work autonomously, follow detailed processes, and take ownership. Fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet connection. Reliable power backup solution for load shedding and power outages.

Review and interpret dental procedure reports. Contact patient representatives to explain treatments and obtain consent. Translate complex dental terminology into clear language. Maintain accurate records of communications, approvals, and follow-ups. Coordinate with internal teams for timely treatment approvals. Manage a high-volume caseload. Exercise sound judgment during sensitive conversations. Resolve approval delays, objections, or communication breakdowns. Deliver high standards of customer care. Apply leadership accountability and decision-making.