ISTA Personnel Solutions

ISTA Personnel Solutions is a unique outsourcing company focused on building an employee-centric culture that emphasizes long-term success, work-life balance, and continuous learning. With a commitment to redefining industry standards, ISTA offers professionals the opportunity to engage in their own success while actively shaping the culture they desire.

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πŸ” Dental Care

  • QuickBooks experience
  • Attention to detail and accuracy in data entry.
  • Reliable and organized, with the ability to follow simple financial procedures.
  • Strong communication skills to relay relevant payment updates.
  • Log into QuickBooks to accurately apply payments after deposits.
  • Ensure all payment entries are recorded correctly and promptly.
  • Communicate any discrepancies, concerns, or relevant updates to the appropriate team.
  • Maintain organized records of processed transactions.
  • Assist with basic administrative tasks related to receivables.
Posted 2 days ago
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πŸ“ South Africa

πŸ” Marketing

  • Proven experience in social media management or digital marketing with a strong portfolio showcasing successful campaigns.
  • Experience with WordPress
  • Proficiency in social media marketing techniques, including advertising strategies and content creation.
  • Familiarity with graphic design tools such as Adobe Creative Suite is highly desirable.
  • Knowledge of Hootsuite or similar social platforms.
  • A passion for staying updated on the latest trends in social media and digital marketing.
  • A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory.
  • A reliable power backup solution is required to manage load shedding and power outages.
  • Develop and execute comprehensive social media marketing strategies across various platforms including Facebook, Instagram, and LinkedIn.
  • Managing and updating websites using WordPress
  • Create engaging content that resonates with target audiences while maintaining brand voice and identity.
  • Utilize graphic design skills to produce visually appealing posts and advertisements using tools such as Adobe.
  • Monitor social media channels for trends, customer feedback, and engagement opportunities through social listening techniques.
  • Manage advertising campaigns on social media platforms to increase brand awareness and drive conversions.
  • Analyze performance metrics to assess the effectiveness of social media initiatives and adjust strategies accordingly.

Adobe Creative SuiteGraphic DesignGoogle AnalyticsContent creationREST APISEODigital MarketingWordPressEnglish communication

Posted 4 days ago
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πŸ“ South Africa

πŸ” Marketing

  • Minimum of 5 years' experience in graphic design and branding.
  • Proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign, etc.).
  • Strong experience with Figma.
  • Competence in Canva.
  • UX/UI design knowledge.
Create visually compelling and brand-consistent designs across various platforms.

Adobe Creative SuiteFigmaGraphic DesignUI Design

Posted 4 days ago
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πŸ“ South Africa

πŸ” BPO

  • Proven experience in the BPO Industry
  • A minimum of 2 years' experience as Account Manager
  • Experience in handling a US Healthcare Campaigns will be an added benefit
  • Excellent verbal and written English skills
  • A dynamic and engaging personality, with a positive and proactive attitude, and strong problem-solving skills
  • Ability to work in a fast-paced working environment
  • A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory
  • A reliable power backup solution is required to manage load shedding and power outages
  • Manage daily operations across multiple client accounts, ensuring that all processes and workflows are efficient and effective
  • Oversee scheduling, staffing, and resource allocation to meet client needs and service level agreements (SLAs)
  • Track and analyze key performance indicators (KPIs) and service metrics for each account
  • Serve as the primary liaison between the call center and clients, addressing any concerns or issues promptly
  • Lead and motivate call center supervisors, agents, and other team members
  • Implement and monitor quality control processes to ensure that service standards are upheld
  • Develop and execute strategies to optimize account performance and achieve client goals
  • Prepare and present detailed reports on account performance, including metrics, trends, and areas for improvement
  • Address and resolve complex issues or escalations that arise, both internally and with clients
  • Continuously assess and refine operational processes to enhance efficiency and effectiveness

Operations ManagementResource PlanningCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceMentoringTime ManagementWritten communicationAccount ManagementTeamworkVerbal communicationReportingTrainingTroubleshootingClient relationship managementStrong communication skillsQuality AssuranceProcess improvementEnglish communication

Posted 4 days ago
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πŸ“ South Africa

πŸ” Insurance

  • Experience with U.S. insurance policies
  • Customer service experience within the U.S. insurance or financial sector
  • Excellent English communication skills
  • Strong problem-solving and creative thinking abilities.
  • High attention to detail and strong organizational skills.
  • Time management and ability to work independently in a remote setting.
  • Fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory.
  • Reliable power backup solution is required to manage load shedding and power outages.
  • Manage policy renewals by retrieving information from insurance websites, updating internal systems, and organizing policy documents.
  • Handle both simple and complex renewals, ensuring all required details are accurately assessed and updated.
  • Communicate with clients via phone and email to confirm policy details, assess ongoing coverage needs, and provide renewal assistance.
  • Analyze client circumstances to determine whether the current policy still meets their needs and take appropriate action.
  • Ensure compliance with U.S. insurance regulations and company policies.
  • Maintain accurate documentation and records of policy updates and customer interactions.
  • Provide exceptional customer service to support client retention and policy renewals.

API testingMicrosoft ExcelProblem SolvingCustomer serviceOrganizational skillsTime ManagementClient relationship managementData entryCustomer supportEnglish communication

Posted 5 days ago
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πŸ“ South Africa

πŸ” Healthcare

  • Minimum of 1 year Case Account Agent (reviewing clinicals) within the USA Healthcare Industry
  • Minimum of 1 year experience in USA medical billing (claims), initial authorization process (in-patient) and approvals (follow up), USA healthcare and insurance processes
  • Minimum of 6-months Call Centre Customer Service experience
  • Completed medical or related courses
  • Manage healthcare accounts, ensuring seamless claims processing and authorizations.
  • Review clinical information for case management and coordinate approvals.
  • Follow up on claims, resolve denials, and liaise with insurance providers.
  • Utilize MS Office (Excel, PDF, Outlook) for reporting and documentation.
  • Ensure compliance with billing policies and healthcare regulations.

Customer serviceAccount Management

Posted 9 days ago
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  • Current and valid PHRN license
  • Strong knowledge of prehospital patient care protocols, standards, and regulatory requirements.
  • Excellent attention to detail and analytical skills.
  • Effective communication and interpersonal abilities.
  • Ability to work independently and collaboratively in a team-oriented environment.
  • Commitment to continuous learning and professional development.
  • Willing to work on shifting schedule.
  • Conduct thorough reviews of prehospital patient care records to ensure compliance with established protocols and regulatory requirements.
  • Verify the accuracy and completeness of documentation, including assessments, treatments, interventions, and other relevant information.
  • Identify discrepancies, errors, or omissions in patient care documentation and provide constructive feedback to clinical staff and management.
  • Collaborate with clinical teams to address and rectify identified issues, and provide guidance on best practices for accurate record-keeping.
  • Maintain a thorough understanding of applicable regulations, standards, and guidelines governing prehospital patient care documentation.
  • Assist in the development and implementation of educational programs and training materials related to proper documentation practices.
  • Generate reports summarizing audit findings and trends, and present findings to relevant stakeholders as needed.
  • Participate in quality improvement initiatives to enhance overall patient care quality and documentation accuracy.
  • Stay updated on industry trends, best practices, and regulatory changes related to prehospital patient care documentation.
Posted 10 days ago
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πŸ“ Philippines

πŸ” Healthcare Insurance

  • 2+ years BPO experience in a Healthcare Account
  • Knowledgeable in US Healthcare Insurance, Medicare/Medicaid, and related items
  • Good working knowledge with Pre-Certifications, Authorizations, Appeals, Claims
  • Medical Allied Grad
  • Excellent verbal and written English communication skills
  • Must be residing within GMA (Greater Manila Area)
  • Amenable working night shifts
  • Processing Initial or Pre Authorization via Phone or via Email
  • Communicating to insurance providers for authorization determination
  • Coordinating with US healthcare facilities and insurance providers
  • Processing verification of members benefits
  • Reviewing Members clinical records
  • Conduct coaching for skill development to agents

LeadershipCommunication SkillsCoachingTeam management

Posted 11 days ago
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πŸ“ South Africa

πŸ” Healthcare

  • Minimum of 1-year experience in the USA Healthcare Industry, with strong knowledge of medical billing (claims), initial authorization processing (In-patient) and case management (reviewing clinicals) and MS Office.
  • Sound knowledge of HIPAA regulations.
  • Strong analytical skills and good judgment
  • Highly detail-oriented and precise
  • Efficient in managing and prioritizing emails
  • Excellent communication, problem-solving, and organizational abilities
  • Follows established processes with accuracy
  • Understands processes with the ability to exercise good judgement in taking appropriate next steps
  • A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory.
  • A reliable power backup solution is required to manage load shedding and power outages
  • Manage healthcare accounts, ensuring seamless claims processing and authorizations.
  • Oversee accurate and timely medical billing processes, including coding for services
  • Review clinicals for case management and coordinate approvals.
  • Follow up on claims, resolve denials, and liaise with insurance providers.
  • Work closely with clinical, administrative, and financial teams to support seamless patient care and billing processes.
  • Utilize MS Office (Excel, PDF, Outlook) for reporting and documentation.
  • Ensure compliance with billing policies and healthcare regulations.

MS OfficeAccount Management

Posted 17 days ago
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πŸ“ South Africa

πŸ” Healthcare

  • Experience in digital marketing, social media management, or a related role.
  • Proficiency in digital marketing tools such as Google Ads, Facebook Ads Manager, SEO tools, and email marketing platforms.
  • Strong attention to detail and ability to prioritize tasks effectively, in a fast-paced working environment.
  • Excellent communication skills and ability to work independently.
  • A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory.
  • A reliable power backup solution (UPS, Solar, Generator) is required to manage load shedding and power outages.
  • Develop, implement, and manage digital marketing campaigns across multiple platforms (social media, email, paid ads, etc.).
  • Create and post engaging content on social media channels and enhance brand awareness.
  • Oversee and maintain the company’s email marketing initiatives.
  • Handle correspondence, emails, and administrative tasks as needed by the CEO.
  • Conduct research and prepare reports or presentations as requested by the CEO.

Google AnalyticsContent creationCommunication SkillsMicrosoft ExcelSEORESTful APIsAttention to detailOrganizational skillsProblem-solving skillsMarketingDigital MarketingA/B testing

Posted 23 days ago
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