Call Centre Representative (U.S. Medical Billing Collections) - EST Hrs (Remote)

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Requirements:

• Exceptional English communication skills (comprehension, fluency etc.);
• Customer Service with a collections background
• Skilled in MS Office (Word) and Outlook
• Strong work ethic;
• A fast learner;
• Excellent problem-solving abilities.

Responsibilities:

• Follow up with patients to collect payments, establish payment plans, and resolve billing inquiries.
• Review EOBs, identify errors, and work with insurance providers to resolve claim issues.
• Use billing systems to update records, track payments, and document interactions.
• Focus on lowering Accounts Receivable (AR) by meeting collection targets and analyzing aging reports.
• Meet client-defined benchmarks and ensure compliance with HIPAA regulations.
• Provide regular updates on collection progress and discuss performance metrics with the client.
• Escalate complex issues and suggest improvements to enhance collection efficiency.