Policy Renewal Administrator (USA Insurance) - EST hours (Remote)

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Requirements:

• Experience with U.S. insurance policies
• Customer service experience within the U.S. insurance or financial sector
• Excellent English communication skills (both written and verbal)
• Strong problem-solving and creative thinking abilities
• Strong organizational skills
• Time management and ability to work independently in a remote setting.
• Fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection.
• Reliable power backup solution is required to manage load shedding and power outages.

Responsibilities:

• Manage policy renewals by retrieving information from insurance websites, updating internal systems, and organizing policy documents.
• Handle both simple and complex renewals, ensuring all required details are accurately assessed and updated.
• Communicate with clients via phone and email to confirm policy details, assess ongoing coverage needs, and provide renewal assistance.
• Analyze client circumstances to determine whether the current policy still meets their needs and take appropriate action.
• Ensure compliance with U.S. insurance regulations and company policies.
• Maintain accurate documentation and records of policy updates and customer interactions.
• Provide exceptional customer service to support client retention and policy renewals.