Level 2 I.T. Technician (Remote) - EST Working Hours

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Requirements:

• Minimum of 2 years in a MSP (Managed Service Provider) working environment is required
• Minimum 3 years’ experience working with Active Directory, DNS and Office365.
• Minimum 3 years’ experience working with RMM and PSA tools.
• A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory.
• A reliable power backup solution is required to manage load shedding and power outages.

Responsibilities:

• Responsible for handling escalated support from Level 1 technicians in a professional and timely manner relating to all technology.
• IT Support relating to technical issues involving Microsoft’s core business applications and operating systems, including: Windows server operating systems and roles, Microsoft 365’s full suite, networking systems.
• Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls and security.
• Basic remote access solution implementation and support: VPN and Terminal Services.
• System documentation maintenance and review in ConnectWise (ticketing system).
• Monitor performance and ensure system availability and reliability.
• Communication with end users as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.