Reverse Logistics Specialist

5+ years of hands-on reverse logistics experience Strong understanding of post-sales customer expectations Experience diagnosing and resolving order-level issues within ERP, WMS, and/or EDI systems Strong understanding of country- and region-specific post-sales requirements Proactive, detail-oriented mindset with strong problem-solving skills and the ability to manage multiple priorities Excellent communication and collaboration skills to work effectively across internal teams and operational partners Familiarity with customer support channels and the factors that contribute to an outstanding customer experience Demonstrated knowledge of global logistics, import/export processes, and multi-regional operations

Oversee daily operations and drive continuous improvement with Reverse Logistics partners (3PLs) Establish and manage KPIs, implementing corrective actions Reconcile product returns against issued return authorizations Ensure inventory accuracy and compliance Ensure Reverse Logistics readiness for all New Product Introductions Recommend return processes meeting country- and region-specific customer expectations and regulatory requirements Identify, recommend, and drive technology and AI-enabled solutions to scale operations Serve as the key liaison to the Member Experience (MX) team, driving improvements related to post-sales logistics issues Develop logistics solutions that elevate the customer experience and reduce the need for MX support Contribute to the development of AI-enhanced MX experiences