Head of EMEA Supply Chain & Global Logistics Program Manager
Company:Nex
Location:EMEA, EST, PST
Languages:English
Seniority level:Lead, 7-12+ years
Experience:7-12+ years
Skills:
LeadershipProject ManagementAmazon FBAProject CoordinationCross-functional Team LeadershipOperations ManagementAgile methodologiesProblem SolvingCustomer serviceComplianceChange ManagementBudget managementRelationship management
Requirements:
7–12+ years in global logistics, operations, or supply chain (consumer electronics preferred). Non-US logistics / warehousing management experience. D2C fulfillment experience required. Strong hands-on experience managing 3PLs, freight forwarders, and brokers. Knowledge of customs and trade compliance. Strong problem-solving, vendor-management, project management, and communication skills. Experience with reverse logistics or refurbishment operations (preferred). Familiarity with ERP/WMS systems (NetSuite, SAP, etc.) (preferred). Ability to handle ambiguity and build structure in fast-changing, high-growth environments (preferred).
Responsibilities:
Serve as regional supply chain lead for EMEA. Manage demand planning, forecasts, and PO execution. Own S&OP alignment for the region. Source, select, and manage 3PL partners in EMEA. Ensure inventory accuracy, SLA performance, and optimized warehouse processes/costs. Oversee regional distribution strategy. Manage inbound/outbound freight and logistics providers. Own import/export compliance, customs documentation, and trade rules. Optimize landed cost. Build and run end-to-end returns, warranty, and refurbishment operations. Improve customer experience for returns. Manage repair/refurbishment partners. Align inbound logistics with supply planning and 3PL capacity. Define, collect, and monitor logistics KPIs. Lead cross-functional readiness for new product launches and market entries. Drive continuous improvement and cost-reduction initiatives.
