Creator Community Manager (Operations) - A221

3+ years of experience in creator operations, content operations, or production management. Strong working knowledge of Discord for professional community management and daily operations. Clear understanding of creator workflows, including clipping and slideshow-style CPM content production. Exceptional written English communication skills; role is primarily text-based. Highly organized, proactive, and execution-focused with strong accountability instincts. Comfortable operating between business leadership and creator communities. High ownership mindset with the ability to independently close operational loops. Experience managing creators, editors, or high-volume content production pipelines (preferred). Background in performance-based creator environments with view, CPM, or output targets (preferred). Familiarity with CPM-based creator compensation models and incentive structures (preferred). Proficiency with Discord. Proficiency with written briefing documentation tools. Proficiency with task tracking or workflow management tools. Familiarity with internal creator management platforms (preferred). Familiarity with performance tracking or analytics dashboards (preferred).

Serve as the primary point of contact between internal leadership and creators within Discord. Translate written creative briefs into clear, creator-ready instructions. Respond to creator questions promptly to remove blockers and maintain production momentum. Maintain real-time visibility into content that is shipping, stalled, or requires escalation. Enforce posting cadence, output volume, and performance expectations across creators. Monitor content execution quality and ensure compliance with brief requirements. Proactively address missed deadlines, delays, or quality gaps before escalation. Provide tactical, written feedback to improve creator execution and results. Manage creator queues, timelines, and handoffs to maintain readiness and consistency. Identify operational bottlenecks impacting iteration speed or production output. Document creator workflows, standards, and best practices to support scaling. Contribute to building repeatable systems as creator volume increases. Maintain tight alignment with leadership on priorities, progress, and operational risks. Communicate clearly on what is shipping, blocked, or needs immediate attention. Support internal coordination as tools and workflows continue to evolve.