Operations Manager - EG005 - Pearl

1-3+ years of experience in operations, project management, or operational leadership roles Strong ability to build and improve operational processes Data-driven mindset with experience using metrics to guide decisions Experience managing multiple priorities simultaneously Excellent written and verbal English communication skills High ownership, accountability, and attention to detail Comfort working independently in a fully remote environment Advanced Excel or Google Sheets Airtable, Notion, or similar tools Zapier, Make (Integromat), or equivalent Asana, ClickUp, Jira, Monday.com, or similar Slack, Zoom, Gmail/Outlook

Lead day-to-day operational execution across teams and workflows Translate business objectives into clear operational plans Identify gaps, risks, and inefficiencies across operations Drive continuous improvement initiatives Design, document, and optimize operational processes and SOPs Implement automation to reduce manual work and errors Improve cross-functional workflows and handoffs Maintain operational documentation for scale Track operational KPIs and performance metrics Build and maintain dashboards and reports Analyze trends to support data-driven decision-making Communicate insights clearly to leadership Oversee capacity planning, scheduling, and workload distribution Support onboarding, training, and performance management Ensure accountability and operational consistency Foster strong execution habits in remote environments Lead cross-functional initiatives and operational projects Manage timelines, dependencies, and stakeholder expectations Escalate risks and blockers proactively Ensure on-time and high-quality delivery