Care Matching Associate

1-2 years of relevant work experience at a technology or healthcare company Empathetic and loves helping others Strong verbal and written communication skills Works well with different kinds of people Excellent organizational skills Solution-oriented problem solver Ability to thrive in a rapidly changing environment Experience with Zendesk or CRM is a plus

Match members to the most suitable 1:1 care provider Communicate with providers to ensure a smooth referral process Manage inquiries and escalations Make recommendations to improve tools and processes Complete special projects