Care Matching Associate
46600 - 73000 USD per year
Company:Modern Health
Location:United States, PST
Languages:English
Seniority level:Entry, 1-2 years
Experience:1-2 years
Skills:
Communication SkillsProblem SolvingCustomer serviceOrganizational skillsAdaptabilityRelationship buildingEmpathyCRM
Requirements:
1-2 years of relevant work experience at a technology or healthcare company Empathetic and loves helping others Strong verbal and written communication skills Works well with different kinds of people Excellent organizational skills Solution-oriented problem solver Ability to thrive in a rapidly changing environment Experience with Zendesk or CRM is a plus
Responsibilities:
Match members to the most suitable 1:1 care provider Communicate with providers to ensure a smooth referral process Manage inquiries and escalations Make recommendations to improve tools and processes Complete special projects
