Care Model Operations Associate

3+ years of experience in care delivery operations, care operations, or analytical roles. Exceptional project management and prioritization skills. Eagerness to own detailed documentation and workflows with meticulous attention to detail. Analytical and investigative skills with demonstrated ability to develop informed hypotheses and dig into root causes. Proactive, reliable communicator who can summarize insights for a cross-functional audience. Experience creating clear and traceable analyses in Google Sheets/Excel and Metabase.

Own subject matter expertise on key vendors/external platforms and make configuration updates. Partner with Product Operations to scope and maintain playbook requests. Own subject matter expertise and first line on questions for discrete programmatic workflows. Support care ops directors on fact-finding workstreams and rollout support.