Care Operations Lead

4+ years of experience in a strategic operations role, preferably within healthcare delivery or at a high-growth startup Deeply data-driven and analytical Results-oriented operator Highly organized with meticulous attention to detail Proactive and resourceful Strong cross-functional team member Proven ability to navigate competing demands Deeply passionate about women’s health

Lead day-to-day care team operations Facilitate care team huddles Set care team schedules Resolve care team escalations Partner closely with clinical leads Map, document, and maintain care team SOPs Drive & report out on key pod metrics Build and maintain dashboards Partner closely with product, marketing, & clinical teams Own the end-to-end implementation of workflow iterations