- Make high-volume outbound calls to connect with prospective patients and insurance leads
- Respond quickly and professionally to inbound inquiries via phone, web, or other channels
- Schedule and guide patients on clinic tours
- Represent Greenbrook at community events
- Coordinate new patient PCP appointments and paperwork completion
- Assist with transferring medical records
- Keep accurate records in CRM, EHR, and other tools
- Track outcomes to measure success and improve engagement strategies
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