- Make high-volume outbound calls to connect with prospective patients and insurance leads
- Respond quickly and professionally to inbound inquiries via phone, web, or other channels
- Schedule and guide patients on clinic tours
- Represent Greenbrook at community events
- Coordinate new patient PCP appointments and paperwork
- Assist with medical record transfers
- Document all outreach, calls, and follow-ups in CRM and EHR
- Track outcomes to improve engagement strategies
- Ensure HIPAA compliance
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