Operations Manager - Care
Company:Joko
Location:Paris, Barcelona, New York
Languages:English, French
Seniority level:Manager, 2+ years
Experience:2+ years
Skills:
Project ManagementData AnalysisPeople ManagementOperations ManagementBusiness OperationsProcess improvement
Requirements:
2+ years in operations management or similar role. Experience managing outsourced teams is a plus. Data-driven with experience in monitoring KPIs. Proactive in identifying and resolving operational challenges. Native in French and fluent in English (written and spoken).
Responsibilities:
Collaborate with outsourcing partners and ensure performance standards. Provide training and maintain quality control for outsourced tasks. Analyze and aggregate customer feedback for internal teams. Contribute to process improvements, including auditing, training, and knowledge management. Leverage technology and tools to support efficient operations. Manage day-to-day operations for consistency, accuracy, and efficiency. Track performance through key metrics and KPIs.
