Manager, Member Success

4+ years of experience in account management, relationship management, customer success, or membership-based roles Exposure to and/or ownership of renewals and retention metrics Strong servicing instincts Comfort managing multiple accounts, projects, and priorities simultaneously Tech-savvy and eager to learn Experience using tools such as Google Workspace, Slack, Excel, Salesforce, Airtable, or similar systems Solid project management skills Strong judgment and professionalism Proactive problem-solver Excellent written and verbal communication skills

Deliver high-quality Institutional Member experience Support renewal and expansion efforts by tracking engagement and value-driven activities Translate member priorities into concrete engagement across NationSwell's programming, insights, and experiences Coordinate internal resources for member support Draft polished member communications Respond promptly and thoughtfully to member inquiries Maintain accurate CRM records Proactively manage scheduling and coordination across accounts Ensure invoicing, contracts, and paperwork are completed accurately and on time Provide virtual and occasional on-site event support Identify opportunities to deepen engagement or expand impact within member accounts Support preparation of MOUs, proposals, renewals, and project documentation Stay informed on key trends in social impact, philanthropy, and CSR