Director - Sales Executive: CCaaS, UK&I

4+ years’ experience in new business sales execution within the Contact Centre / CCaaS / Digital CX space. Proven success selling cloud contact centre and AI-driven CX solutions within one or more leading vendor ecosystems (NICE or Genesys preferred). Track record of executing and closing multi-year, multi-million-pound deals within Enterprise or Mid-Market segments. Strong practical knowledge of contact centre technology, omnichannel engagement, and customer experience transformation projects. Ability to build and maintain client relationships at the decision-maker levels. Experience in organizing and leading complex bid response teams and collaborating with internal cross-functional stakeholders. Strong execution-oriented and outcome-focused selling skills. Excellent presentation, negotiation, and communication skills.

Generate new business revenue through hands-on sale of multi-vendor CCaaS and CX transformation solutions. Engage with client stakeholders to qualify needs and position TTEC Digital’s CCaaS and CX services. Collaborate with internal teams to scope and design solutions aligned to client requirements. Sell with leading CCaaS technology providers to drive joint sales activity. Execute the full sales process from qualification to closing. Maintain accurate sales forecasting and pipeline management in Dynamics CRM. Develop and present winning proposals and RFP responses. Consistently meet or exceed new business revenue target.