Bilingual Collections and billing assistant (Spanish-English)

Minimum 1 year of experience in collections, retention, or sales Proven experience in customer service roles Conversational level of English Strong emotional intelligence and ability to manage sensitive client interactions Excellent communication skills to convey information effectively Responsibility and accountability for individual and team results Growth mindset and openness to learning Receptiveness to feedback and ability to give constructive input Ability to work autonomously while contributing to team goals Positive attitude and resilience when facing challenges

Communicate and coordinate with clients regarding payments Contact clients within the first 5 days of payment due dates Provide accurate and clear payment information Schedule and conduct client calls to secure payments Perform consistent follow-ups with clients and colleagues to achieve collection goals Respond to client inquiries, notifications, and payment-related questions through Slack Notify relevant channels regarding client payments Manage billing lists, use CampLegal, and follow all established protocols