Spanish/English Agent (Bilingual)

Fluent in Spanish and English Strong communication and customer service skills Experience in a call center or dispatching environment is an advantage Ability to handle emergency or high-pressure situations calmly and efficiently Excellent listening and problem-solving abilities Basic knowledge of towing, roadside assistance, or transportation services is preferred Proficient in using computers, CRM systems, and online communication tools Organized, detail-oriented, and reliable Capable of multi-tasking Willingness to work flexible schedules Professional and empathetic attitude Stable internet connection and a quiet work environment

Handle inbound and outbound calls Coordinate with drivers Provide timely updates to customers Assist customers requiring towing and roadside assistance