Account Manager

Customer-first mindset. Experience working with small & medium businesses is an asset. Experience working with a high volume of clients. Strong communication skills, both verbal and written. 2 or more years experience as a Client Success Manager / Account Manager in a SaaS organization, Marketing Agency, or Tech Startup. Ability to work in a fast-paced environment. Ability to understand customer needs and product fit. Strong organizational and follow-up skills. Ability to quickly build rapport with clients. Proven ability to maintain professionalism and courtesy. Honesty and integrity. Familiarity with CRM Platforms, ideally Salesforce.

Proactively manage 100+ local businesses and maintain net retention rate. Conduct strategic business reviews to demonstrate value and analyze ROI. Collaborate with Account Executives, Implementation Specialists, and Digital Marketing Experts. Identify potential churn risks or technical hurdles. Ensure clients leverage the OneLocal platform.