Database Support Engineer (APAC)

6+ years in technical support, backend engineering, SRE, or similar. Deep PostgreSQL knowledge—autovacuum behavior, WAL growth, long-running transactions, table bloat, and other internals. Strong in high-performance SQL and query optimization. Comfortable troubleshooting complex setups, including multi-tenant schema patterns. Able to debug edge functions and understand distributed system behavior when failures get tricky. Handled data migration issues (pg_dump/restore, schema drift, failed migrations) and know how to recover safely. Hands-on experience with cloud hosting providers like AWS. Comfortable in terminal and Linux environments. Thrive in high-volume situations and can form/test assumptions quickly.

Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries. Provide consultative, proactive advice to optimize workloads, avoid common pitfalls, and tailored advice to our most advanced users. Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with solid repro steps. Ask smart, targeted questions that turn incomplete reports into actionable cases. Communicate clearly and empathetically with customer users of all levels—especially during high-impact or time-sensitive situations. Spot patterns across tickets and recommend improvements to docs, tooling, and the product itself. Mentor junior team members and help raise the overall bar for support quality.