Lead, coach, and develop a team of 4 CS specialists through regular 1:1s, feedback, coverage planning, and development conversations
Own day-to-day operations: SLA management, QA, escalation support, and resolution quality across SMS, email, and escalations
Run the customer service programs on the team's plate: surveys, public reviews, escalation follow-through, VoC actions
Write or coach the team on responses to negative public reviews that acknowledge issues genuinely without over-validating or taking undue blame
Serve as backup coverage for the team during PTO and sick days
Monitor service KPIs (CSAT, FCR, response times, NPS, review metrics) and surface observations to leadership
Partner with the product and tech teams on tooling, workflows, and program design (they build, you run)
Be a voice for the team in cross-functional conversations
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About Clever Real Estate
Clever Real Estate is pioneering a fairer, more transparent, and affordable real estate experience for everyone. Founded in 2017, this proptech innovator combines advanced technology with a dedicated concierge team to simplify the complex journey of buying and selling a home. They connect you with a nationwide network of over 14,000 top-performing agents from major brands, negotiating significantly reduced listing fees for sellers and offering cash back for buyers. Clever's mission is to empower consumers with trustworthy advice and optimal solutions at every step of their real estate journey, having already saved customers over $210 million in fees.
How We Work
Clever fosters a collaborative environment, bringing together a global team committed to breaking down barriers in real estate. While remote-first, the company emphasizes continuous learning, team-building, and mutual support. You'll find a culture that values individual growth, transparency, and providing the tools and flexibility to thrive.
Engineering at Clever Real Estate
Clever Real Estate leverages advanced technology to streamline the real estate process, offering a user-friendly platform for seamless agent-matching and providing valuable data-driven insights like market trends and property valuations. The engineering team tackles challenges in building and maintaining an online education platform, a robust referral network, and tools that integrate with various real estate technologies. They utilize a diverse tech stack including WordPress for content, Cloudflare for CDN, and Jira for project management, focusing on creating efficient and transparent experiences for users.
Why Join Us
Drive impact at a venture-backed proptech company revolutionizing real estate transactions.
Join a high-energy, collaborative team with clear career growth paths and mentorship opportunities.
Contribute to a mission that has saved consumers over $210 million in real estate fees.
Work in a remote-first environment with flexibility and support for personal and professional growth.
Be part of a company recognized for its excellent workplace culture, with 97% of employees calling it a great place to work.
Benefits & Perks
Competitive base salary with uncapped monthly sales incentives for sales roles.
Health, dental, vision, and life insurance.
401(k) plan.
18 days of PTO (growing with tenure) + 10 paid holidays.
6-12 weeks of paid parental leave.
Free mental health sessions and optional weekly meditation.