Onboarding Manager

3–5+ years experience in onboarding, implementation, account management, or similar client-facing technical roles Enterprise experience preferred for senior candidates Strong familiarity with payroll, timekeeping, HRIS, or financial data integrations High proficiency in Salesforce, documentation tools (Confluence, Lucidchart), and Excel Strong technical troubleshooting skills and comfort navigating multiple platforms Detail-oriented, organized, and able to independently manage a pipeline of accounts Exceptional verbal and written communication skills Experience working with workflow logic, if/then conditions, or platform configuration is a plus Collaborative, solutions-oriented mindset with strong ownership

Own onboarding from sales handoff through launch and first 30 days post-go-live Serve as the primary point of contact, aligning expectations, timelines, and technical requirements Ensure accurate, predictable go-lives and a smooth transition to Support/CSM teams Configure Tapcheck’s platform and manage data accuracy across Salesforce and internal tools Troubleshoot integration, payroll/timekeeping, and data-flow issues with urgency Work with third-party vendors when resolving complex or enterprise-level setups Validate deductions, sync behavior, and critical data flows after launch Identify and resolve issues quickly to stabilize clients within their first 30 days Partner with Sales, Product, Engineering, Support, and CSMs to remove blockers and improve reliability Maintain and refine documentation, SOPs, and onboarding tooling Contribute to scalable, automated onboarding workflows through our platform, OnRamp