Customer Onboarding Manager

6+ years in SaaS onboarding/implementation, customer success, or customer-facing technical project management. Multifamily industry experience strongly preferred. Demonstrated success building onboarding or implementation processes from scratch or significantly improving/scaling existing ones. Ability to operate effectively in ambiguity and rapid change. Strong technical aptitude. Proven project leadership skills and experience running multiple concurrent customer implementations. Excellent communication, stakeholder management, and documentation discipline. Experience with Salesforce, Asana (or similar PM tools), and data-driven workflows. Bachelor’s degree or equivalent professional experience.

Own and lead end-to-end onboarding for new Daylight customers. Drive technical and operational readiness for customers. Act as a senior subject matter expert on Daylight and multifamily revenue management concepts. Design, build, and refine scalable onboarding processes. Identify recurring friction points and partner to resolve root causes. Manage multiple complex implementations simultaneously. Set clear expectations and timelines for customers. Support internal teams with Daylight expertise. Track onboarding progress and outcomes in CRM/project tools.