Implementation & Onboarding Program Manager

BA/BS degree, preferably 4-5+ years of experience in a customer facing role, preferably in software implementation, support, sales/account management or customer success. An infectiously positive attitude, as well as a desire to perform at a high level on a continuous basis, and uplift the team around you. Bias for action; performance driven with the confidence to operate independently. Ability to thrive within ambiguity and operate independently. Ability to drive and manage multiple cross-functional initiatives simultaneously; strong time management, and excellent written & verbal communication skills. Proven track record of success in delivering multiple complex projects in the technology industry while partnering with external and internal clients to attain deliverables. An ability to learn quickly as new products and organisational changes are released. Previous Project Management experience is expected. Experience in the POS, Payments or Tech industries is a plus. Experience in hardware installation and network configuration is a plus.

Manage the final stages of the sales funnel, working with US merchants to drive the deal through to activation and accelerate the onboarding process. Travel as part of the job (around 10%) Drive world-class onboarding and implementation experiences for Square’s sellers, ensuring accountability to go-live timelines and accelerating deal velocity wherever possible. Cultivate strong cross-functional relationships with Sales, Account Management, Customer Success, Engineering, and Product to align on the seller journey, remove barriers, and deliver faster outcomes. Anticipate and resolve obstacles by managing stakeholder communications and developing scalable strategies that drive consistent success. Master Square’s platform, products, integrations, and ecosystem, staying ahead of new features and releases to serve as a trusted subject-matter expert. Lead high-impact, multi-merchant projects with competing priorities, ensuring effective resource allocation and timely delivery. Create and maintain engaging training materials for both internal teams and external partners. Execute accurate data entry and migration tasks for select sellers as part of the onboarding process.