Associate Solution Consultant – Channel Partners
48300 - 112300 USD per year
Company:Five9
Location:United States
Languages:English
Seniority level:Entry, Early-career
Experience:Early-career
Skills:
Cloud ComputingRESTful APIsCommunication SkillsPresentation skillsSaaSProblem-solving skillsTroubleshootingAbility to learnTechnical support
Requirements:
- Positive, “can-do” attitude and strong willingness to learn, take feedback, and apply direction quickly.
- Genuine excitement for customer- and partner-facing work.
- Ability to communicate complex technical concepts in simple, clear language.
- Strong collaboration skills and a team-first mindset.
- Confidence in explaining technology and comfort engaging with experienced teams.
- Great organizational skills and ability to absorb new concepts quickly.
- BA/BS degree or equivalent work experience.
- Experience or familiarity with APIs, cloud applications, telecommunications, or networking is a plus.
- Curiosity and the drive to learn are essential.
- Willingness to travel for face-to-face partner meetings and events.
Responsibilities:
- Support partner sales cycles as the key technical advisor for Five9 contact center solutions.
- Help partners and prospects understand Five9 platform capabilities, configuration options, and usage patterns.
- Learn and train partners on new Five9 products and features.
- Deliver demos and presentations communicating the value of Five9’s CCaaS product suite.
- Assist with proof-of-concepts (POCs) and trials.
- Create and maintain enablement content.
- Capture and distill partner and customer feedback.
- Deepen telecom and CCaaS knowledge through collaboration with senior SCs.
- Educate and support assigned partners on Five9 solutions.
