Associate Solution Consultant – Tech Alliances

1+ year of professional experience in a technical, functional, support, sales or consulting role (internships, co-ops, or equivalent hands-on projects welcome). Exposure to ServiceNow or Salesforce, with ServiceNow strongly preferred (e.g., ServiceNow University / online LMS courses, hands-on labs, certifications, or early career role). A demonstrated ability to handle hard work and a steep learning curve. You’re comfortable digging into documentation, troubleshooting, and figuring things out. Strong technical acumen: you enjoy understanding how systems, APIs, and integrations work under the hood and can reason through technical problems. Comfortable presenting, listening, and “reading the room,” while also thinking deeply about technical details. Excellent people skills, both in-person and remote/online (video calls, chat, email); you build rapport easily and communicate clearly. A creative mindset with a passion for explaining “how things work” through demos, diagrams, presentations, and recorded content. Excellent written and verbal communication, with the ability to explain complex topics in plain language to both technical and non-technical audiences. Strong organization and follow-through, with a habit of turning one-off knowledge into structured, reusable assets (docs, PPTs, videos). Comfort collaborating across teams (Alliances, Product, Sales, Marketing, SCs) and taking direction from more senior technical leaders. BS in Electrical Engineering, Computer Science, or a related technical field preferred, or equivalent practical experience.

Support ISV, SI, and Tech Alliance initiatives focused on ServiceNow and Salesforce-based joint solutions. Learn and master multiple platforms, becoming a SME on how Five9 integrates with ServiceNow, Salesforce, and related alliance technologies. Assist with solution design and demos, translating partner and customer business challenges into integrated Five9 and partner platform use cases. Build reusable enablement assets: step-by-step guides, solution overviews, demo flows, and internal “how-to” documentation for integrated solutions. Create and maintain partner-facing content, such as slide decks and overview docs that clearly explain the value of Five9 and ServiceNow/Salesforce integrations. Produce short-form educational videos (how-tos, walkthroughs, demo recordings) using tools like Camtasia or similar video editing platforms. Collaborate with senior SCs, product, and alliances teams to ensure solution patterns and content are accurate, current, and easy to use. Gather and share feedback from partners, customers and internal teams to improve integrations, playbooks, and enablement resources. Continuously deepen your knowledge of ServiceNow, Salesforce, Five9, APIs, workflows, automation, and contact center best practices.