- Own and manage onboarding for multiple enterprise clients simultaneously, guiding them through each phase of implementation and ensuring a successful transition to the Customer Success team.
- Lead kickoff calls, onboarding meetings, and training sessions while building trusted relationships with senior legal and operational stakeholders.
- Coordinate onboarding timelines, track milestones, and manage risks across multiple client projects to ensure successful and timely implementations.
- Support clients through organizational change by developing communication plans, delivering training sessions, and helping stakeholders adopt the platform.
- Partner closely with Customer Success, Product, Engineering, and other internal teams to resolve blockers and deliver a seamless onboarding experience.
- Contribute to the evolution of onboarding playbooks, documentation, and processes to improve onboarding efficiency and client outcomes as the business scales.
Project ManagementJiraChange Management+1 more