PERSUIT

Persuit is an enterprise platform for engaging outside counsel.

11-50 employees

Founded 2016

$20M series a

SaaS

Private Company

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SaaS Information Technology Software

Remote Work Available

This company offers remote work opportunities.

Open Positions2

This is a remote/hybrid role open to candidates based in the Eastern or Central time zones in the United StatesFull-TimeSaaS / B2BPosted

Customer Support Associate

Manage and resolve customer support requests, providing thoughtful, timely, and high-quality support.
Work directly with users through resolution, managing expectations with empathy and clear communication.
Troubleshoot customer issues and determine when additional technical support or escalation is needed.
Partner with Engineering to track escalations and bugs through to resolution while keeping users and internal stakeholders informed.
Support the broader Customer Experience team with technical and configuration-related tasks, including platform configuration during onboarding.
Identify trends across support tickets to uncover recurring customer challenges and potential product improvements.
Create and maintain support documentation and guides to encourage effective self-service.

SQLJiraRESTful APIs+4 more

Showing 1 of 2 positions

About PERSUIT

PERSUIT is pioneering the future of legal services procurement. We empower corporate legal departments to save an average of 37% on external legal spend. Our SaaS platform streamlines how clients engage outside counsel, moving beyond traditional billing to data-driven, competitive proposals. We serve Fortune 500 companies, including UBS, HSBC, and Johnson & Johnson. Our platform processes over $22 billion in legal spend data, handling 14,800+ RFPs. We promote healthy competition among 4,800+ law firms, including every AmLaw 100 firm. PERSUIT is transforming legal operations for the world's largest organizations.

How We Work

We are a remote-friendly company that values trust, respect, and inclusion. While many roles are remote, we prioritize clear communication and defined processes. Our team thrives on customer-centricity and ownership. We encourage diversity of thought to drive innovation. You will collaborate with colleagues who are passionate about shaping the legal tech industry. We maintain a high-performing environment focused on measurable impact.

Engineering at PERSUIT

Our engineering team builds a robust SaaS platform specializing in legal RFP technology. We solve complex challenges in data aggregation and analysis, transforming legal spend data into actionable insights. You will work with AI-powered features, like our Proposal Analyzer, to summarize and compare law firm responses. We develop intuitive tools for RFP generation and panel management. Our focus is on delivering secure, scalable, and user-friendly solutions for enterprise legal departments. You will contribute to a platform that handles billions in legal spend data.

Why Join Us

Drive significant impact, helping Fortune 500 companies optimize billions in legal spend.
Work with innovative AI-powered tools that redefine legal procurement.
Collaborate in a remote-friendly environment with a focus on trust and ownership.
Contribute to a growing company backed by $20M in Series A funding.
Shape the future of outside counsel management and legal technology.

Benefits & Perks

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Training & Development
Wellness Resources

Tech Stack

mobilemxwidgets

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