Onboarding Manager
P
PERSUITSaaS, Legal Operations
U.S.-based candidates onlyFull-TimeManager
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 3–6 years of experience
- Required Skills
- Project ManagementJiraChange ManagementAsana
Requirements
- 3–6 years of experience in a client-facing role such as consulting, SaaS implementation, customer success, project management, or professional services
- Proven experience managing multiple projects or client implementations simultaneously
- Strong ability to build relationships with senior stakeholders and communicate effectively across organizations
- Demonstrated experience leading client onboarding, implementation, or change management initiatives
- Experience working in SaaS, consulting, legal operations, or technology environments is preferred
- Comfortable using project management tools such as JIRA, Asana, Monday, or similar platforms
- Strong presentation and communication skills, with the ability to guide stakeholders through complex processes
- Ability to analyze information, track project progress, and proactively identify risks or blockers
Responsibilities
- Own and manage onboarding for multiple enterprise clients simultaneously, guiding them through each phase of implementation and ensuring a successful transition to the Customer Success team.
- Lead kickoff calls, onboarding meetings, and training sessions while building trusted relationships with senior legal and operational stakeholders.
- Coordinate onboarding timelines, track milestones, and manage risks across multiple client projects to ensure successful and timely implementations.
- Support clients through organizational change by developing communication plans, delivering training sessions, and helping stakeholders adopt the platform.
- Partner closely with Customer Success, Product, Engineering, and other internal teams to resolve blockers and deliver a seamless onboarding experience.
- Contribute to the evolution of onboarding playbooks, documentation, and processes to improve onboarding efficiency and client outcomes as the business scales.
View Full Description & ApplyYou'll be redirected to the employer's site
