ServiceNow Software Asset Management (SAM) Product/Program Manager
New
Source API remote eligibility restrictions: United StatesFull-TimeManager
Salary148,750 - 201,250 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 5 + years of related experience
- Required Skills
- Product ManagementJiraCollaborationCI/CDDevOpsRisk ManagementConfluenceServiceNow
Requirements
- Bachelor’s degree in information systems, Business, Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience
- 5 + years of IT project management experience, with 2 years in SAM or ITAM projects
- Experience as a Technical Program Manager with direct oversight of labor, materials, financials, and IT system/platform
- Understanding of SAM/ITAM principles and their integration into enterprise infrastructure
- Demonstrated success in implementing SAM/ITAM initiatives across enterprise environments
- Certified Project Management Professional or equivalent
- Experience in project management tools (e.g., MS Project, PPM, Agile 2.0, Jira, Confluence)
- Experience with CI/CD pipelines and DevOps concepts
- Advanced stakeholder management and communication skills, including conflict resolution
- Expertise in risk management and development of mitigation strategies
- Proactive leadership in process improvement and automation
Responsibilities
- Directs program activities to meet client and organization work objectives and serves as a liaison with clients to coordinate activities, negotiate tasks, and solve problems
- Track financial forecasts, lifecycle costs, and budgetary alignment across SAM initiatives
- Define and communicate the product vision for ServiceNow SAM, aligned with enterprise IT and financial objectives
- Develop and maintain a roadmap covering key capabilities such as license compliance, SaaS management, and software optimization
- Own and prioritize the SAM product backlog based on business value, risk, and stakeholder needs
- Translate business requirements into clear user stories with acceptance criteria
- Balance new feature delivery with technical debt reduction and platform sustainability
- Align SAM implementation with the Common Service Data Model (CSDM) and CMDB standards
- Continuously evaluate platform usage and recommend enhancements
- Support vendor audit readiness (e.g., Microsoft, Oracle, Adobe)
View Full Description & ApplyYou'll be redirected to the employer's site
