- Own end-to-end Luna AI deployments: kickoff through go-live, across single clinics and 40+ location health systems.
- Customer-facing project management: build and run the implementation plan, hold weekly working sessions, drive decisions and remove blockers.
- Cross-functional orchestration: partner with Engineering (integrations, custom workflows), Implementation (config, testing), and CS (training, handoff) to compress time-to-live.
- Quality bar: own UAT, call QA, and Tier 1/2/3 standardization sign-off before every launch — no customer goes live with a Luna that isn't ready.
- Process improvement: feed learnings back into playbooks, templates, and product requests.
- Ruthless prioritization: decide which calls happen, which get async updates, and which can wait when multiple customers are launching.