Steer Health

Steer Health is on a mission to modernize patient experience with its user-friendly healthcare telemedicine enterprise that empowers healthcare providers to deliver personalized patient care in real-time resulting in new practice revenues, enhanced staff efficiencies, and higher levels of patient satisfaction.. Our company was founded in an unusual way; with customers and revenue from the beginning! Our growth is already ahead of some of the most successful software start-ups, and we don’t plan on slowing down. We believe our opportunity is huge. Every Medical group and hospital in the world suffers from patient engagement problems. Traditional EHR products approach the problem with old solutions that breed inefficiency and ultimately can’t help hospital and practice admins to deliver care to patients in a secure manner. Steer Health provides a modern solution that addresses these data silo & EHR shortcomings. Steer Health helps healthcare enterprises harness the value of our all-in-one virtual care platform, by adding the patient outreach tools and 24x7 support that meet all virtual care needs. Ultimately, Steer Health helps organizations deliver superior care anywhere resulting in new revenues and enhanced staff productivity.

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πŸ“ India

πŸ” Healthcare SaaS

  • 12+ years of Product Management SaaS Healthcare experience.
  • 5+ years of direct management experience.
  • Hands-on knowledge of FHIR API integrations and HL7 standards.
  • Experience in healthcare tech SaaS is a must.
  • Strong leadership for technical operations and product management.
  • Experience launching B2B products from ideation to market.
  • Ability to distill complex ideas into simple, clear communication.
  • Strong data and analytics background.

  • Provide leadership and work across functional areas to drive product strategy and roadmap.
  • Own the product roadmap for a subset of products; prioritizing long-term and short-term initiatives.
  • Collaborate cross-functionally to create relationships and manage expectations with stakeholders.
  • Identify and resolve strategic issues affecting goals.
  • Conduct deep data-driven analysis to inform product requirements.
  • Lead and drive cross-functional strategic projects.
  • Bring user and market insights into the product development process.
Posted 2024-11-20
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πŸ“ India

πŸ” Healthcare

  • Bachelor's degree in Computer Science, Web Development, or related field (or equivalent work experience).
  • 3-4 years of experience in WordPress development, with a strong portfolio demonstrating WordPress projects and customizations.
  • Proficiency in WordPress CMS, PHP, HTML, CSS, JavaScript/jQuery, and MySQL.
  • Solid understanding of responsive web design principles, SEO, and web performance optimization.
  • Experience with version control systems (e.g., Git) and familiarity with web hosting environments.
  • Strong problem-solving skills and the ability to work independently or as part of a team.

  • Develop and maintain new WordPress-based websites, plugins, themes, and custom functionality.
  • Design and implement responsive and user-friendly website layouts using HTML, CSS, and JavaScript, ensuring cross-browser compatibility.
  • Optimize website performance, speed, and SEO best practices for improved user experience and search engine rankings.
  • Manage content, updates, and modifications on WordPress websites, ensuring accuracy and adherence to brand guidelines.
  • Monitor and maintain website security, perform regular backups, and apply updates to WordPress core, themes, and plugins.
  • Collaborate with designers, UX/UI teams, and other developers to deliver projects efficiently.
Posted 2024-11-15
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πŸ“ India

🧭 Full-Time

πŸ” Healthcare technology

  • 3+ years of solid experience in backend development with Node.js, JavaScript, and TypeScript.
  • Proven experience with LLMs, embeddings, and NLP tasks.
  • In-depth knowledge and expertise in MongoDB.
  • Familiarity with Dialog flow as a beneficial bonus.

  • Build and maintain backend applications using Node.js, JavaScript, and TypeScript.
  • Design and manage MongoDB databases for efficient and scalable solutions.
  • Work with large language models (LLMs) on integrating, handling embeddings, and fine-tuning responses.
  • Collaborate on API development to connect data to frontend or other services.
  • Set up conversational flows using Dialog flow if familiar.
Posted 2024-11-14
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πŸ“ Dallas, Texas, United States

πŸ” Healthcare SaaS

  • Proven working experience in providing Help Desk support.
  • Bachelor's degree or equivalent work experience.
  • Minimum of 3 years of experience working in Helpdesk/client facing roles.
  • Proficient in Microsoft Office Suite (Word, PowerPoint, Excel) and Google Workspace (Docs, Sheets, Slides, Calendar).
  • Excellent organizational and time management skills.
  • Strong verbal and written communication skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • High level of discretion and confidentiality.
  • Strong problem-solving abilities.
  • Ability to work independently and collaboratively in a team.
  • Working knowledge of help desk healthcare software, SaaS databases, and remote control.
  • Strong client-facing and communication skills.
  • Advanced troubleshooting and multi-tasking skills.
  • BS degree in Information Technology, Computer Science, or equivalent.

  • Provide first level contact and convey resolutions to customer issues.
  • Address tickets via phone and emails.
  • Utilize expert knowledge of Jira Ticketing Tool.
  • Properly escalate unresolved queries to the next level of support.
  • Track, route, and redirect problems to correct resources.
  • Update customer data and produce activity reports.
  • Walk customers through problem solving process.
  • Follow up with customers, provide feedback, and see problems through to resolution.
  • Utilize excellent customer service skills and exceed customers’ expectations.
  • Ensure proper recording, documentation, and closure.
  • Recommend procedure modifications or improvements.
  • Preserve and grow knowledge of help desk procedures, products, and services.
  • Excel in reporting and creating data visualization dashboards.
Posted 2024-11-13
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πŸ“ Ontario, California, United States; Chicago, Illinois, United States

πŸ” Healthcare

  • Bachelor's degree in a STEM field (Engineering, Computer Science, or related).
  • 5+ years of healthcare industry experience with a focus on growth and cost optimization.
  • Proven track record in implementing automation solutions in healthcare settings.
  • Strong understanding of healthcare operations, regulations, and market dynamics.
  • Excellence in project management and cross-functional team leadership.
  • Outstanding analytical and problem-solving capabilities.
  • Preferred: Master's degree in a relevant field (MBA, Healthcare Administration, etc.).
  • Experience with healthcare technology platform implementation and analytics.

  • Develop and execute comprehensive growth strategies for assigned healthcare clients.
  • Lead market expansion initiatives, identifying new opportunities and penetration strategies.
  • Create data-driven recommendations for client growth and operational efficiency.
  • Build and maintain strong relationships with key stakeholders across client organizations.
  • Travel between Ontario, CA and Chicago, IL markets to support client growth initiatives.
  • Identify and implement automation opportunities within client workflows.
  • Drive digital transformation initiatives to improve operational efficiency.
  • Champion patient-centric solutions and improvements while monitoring and improving patient satisfaction metrics.
  • Provide mentorship and guidance to client teams and foster a culture of continuous improvement.
Posted 2024-11-13
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