Strategic Customer Success Manager

Typically 5+ years in Customer Success, Account Management, or Implementation for a SaaS product Proven experience managing strategic or enterprise-level accounts, with multiple stakeholders and complex workflows Experience working in an early-stage or high-growth environment Demonstrated success owning renewals and driving long-term account retention Exceptional communication and presentation skills Comfortable navigating ambiguity and driving clarity Strong business acumen Organized, proactive, and collaborative

Own a portfolio of strategic and enterprise customer relationships Drive adoption, retention, and renewals Serve as a trusted partner to senior executives and operations leaders Align platform with customer business objectives Lead onboarding and enablement programs Partner cross-functionally with Product, Engineering, and Solutions Facilitate quarterly business reviews Build and refine strategic account playbooks, processes, and success frameworks Champion a customer-first mindset