Identify, manage and grow relationships with major residential accounts Develop tailored solutions and growth strategies Lead contract negotiations, pricing discussions, and service level agreements Collaborate with internal departments (sales, service, engineering, product) Gather field-level feedback to inform platform improvements Serve as the primary point of contact for major account-related inquiries Stay informed on residential HVAC technologies and market trends Conduct regular account reviews and performance evaluations Attend trade events, builder meetings, and networking functions