Senior Associate, Service Delivery

3+ years’ experience in benefits administration or client services roles. 2+ years of project management experience. Solid technical background. Proficiency in Excel (VLOOKUP, Pivot Tables, Basic Functionality). Strong analytical skills and ability to use data for strategic decision-making. Excellent written and verbal communication skills. Ability to communicate effectively with technical and non-technical personnel. Strong listening skills. High productivity, reliability, and organizational skills. Initiative-driven with a passion for innovation and problem-solving. Team-oriented with a commitment to client service and achieving business results. Bachelor’s degree from a four-year college or university, or equivalent combination of education and experience.

Manage and provide technical guidance for new client websites. Update client sites with evolving requirements (matrices, rates, text). Conduct quality assurance testing and monitor issue resolution for client sites. Respond to client inquiries regarding bswift products and research issues. Triage and resolve client tickets within 24 hours. Maintain knowledge of internal systems for client requests. Prepare and deliver technical/product presentations and trainings. Communicate professionally with customers. Drive continuous process improvements and efficiencies. Develop and implement fulfillment procedures. Lead client meetings. Manage workflows for carrier and payroll feeds. Assist with sales and marketing activities. Take on special projects. Coach and mentor team members. Share innovative ideas and client needs with bswift teams.