Account Manager - Property Management

4–6+ years of Account Management, Customer Success, or field-based client-facing experience Proven track record of managing large, complex accounts or multi-site clients Ability and willingness to travel extensively Strong communicator with high emotional intelligence Deeply customer-focused and comfortable handling escalations Ownership mindset Experience in property management, proptech, legal tech, or operations-heavy customer portfolios (preferred) Experience driving expansion, renewals, and cross-functional customer initiatives (preferred) Ability to run structured QBRs and executive-level reviews (preferred) Experience working in a fast-moving startup or scale-up environment (preferred)

Own and manage a portfolio of major Property Management clients across the U.S. Build deep, consultative relationships with executives, regional managers, and onsite staff. Conduct regular QBRs, onsite visits, and performance reviews. Drive high retention and reduce churn. Identify and execute expansion, upsell, and cross-sell opportunities. Ensure clients are fully educated on our capabilities and new products. Partner with Product, Ops, and Support to solve issues and streamline workflows. Monitor usage metrics and proactively address adoption gaps. Travel frequently to meet with PM portfolios and regional teams. Host trainings, onsite workshops, and relationship-building sessions. Attend conferences, industry events, and customer summits.