Account Manager - Property Management

4–6+ years of Account Management, Customer Success, or field-based client-facing experience Proven track record of managing large, complex accounts or multi-site clients Ability and willingness to travel extensively (“road warrior”) Strong communicator with high emotional intelligence Deeply customer-focused and comfortable handling escalations Ownership mindset Experience in property management, proptech, legal tech, or operations-heavy customer portfolios (preferred) Experience driving expansion, renewals, and cross-functional customer initiatives (preferred)

Own and manage a portfolio of major Property Management clients across the U.S. Build deep, consultative relationships with executives, regional managers, and onsite staff. Conduct regular QBRs, onsite visits, and performance reviews. Drive high retention and reduce churn through proactive support. Identify and execute expansion, upsell, and cross-sell opportunities. Travel frequently to meet with PM portfolios and regional teams. Host trainings, onsite workshops, and relationship-building sessions.