- Own retention and growth across a portfolio of law-firm customers.
- Identify whitespace across offices, attorneys, practice areas, and jurisdictions and turn it into expansion revenue.
- Build multi-threaded relationships with firm owners, managing partners, and operations leaders.
- Lead strategic business reviews focused on outcomes and growth.
- Monitor volume, revenue, and sentiment to identify risk early.
- Partner with Account Executives to ramp new logos into sustained production.
- Maintain an evidence-based expansion pipeline and portfolio forecast.
- Coordinate escalations while keeping customers and internal teams aligned.