- Respond to independent server partner and client questions, concerns and feedback via chat to deliver quality service
- Ensure the successful completion of platform jobs through dedicated timeline and prompts that ensure service-level agreements
- Adapt quickly in a fast paced environment to influence organizational change and improvements
- Exercise best judgment to provide clear and professional written communications
- Observe, review, and analyze processes to identify inefficiencies and collaborate on improvements
- Identify, solve, and escalate platform issues and opportunities