Senior Manager, Account Management
110000 - 130000 USD per year
Company:Branch
Location:United States
Languages:English
Seniority level:Manager, 5+ years
Experience:5+ years
Skills:
LeadershipData AnalysisPeople ManagementCross-functional Team LeadershipMentoringNegotiationCoachingAccount ManagementRelationship managementSales experienceStrategic thinkingCRM
Requirements:
Minimum of 5+ years of progressive account management or sales experience within the FinTech, SaaS, or technology solutions industry. Proven track record of managing enterprise-level clients and exceeding revenue targets. Experience with B2B2C business models and platform management is highly desirable. Minimum of 2+ years of experience in a leadership or people management role. Strong strategic thinking and business acumen. Exceptional communication, presentation, and negotiation skills. Proficiency with CRM software (e.g., Hubspot). Experience with data analysis and reporting. Demonstrated ability to influence and collaborate with cross-functional teams. Ability to work independently and manage multiple priorities. Bachelor's degree in Business, Marketing, or a related field; an MBA is a plus.
Responsibilities:
Lead, mentor, and coach a team of Account Managers. Develop and execute strategic account plans. Act as the primary point of contact for key clients. Ensure seamless delivery of solutions by collaborating with internal teams. Identify opportunities for upselling and cross-selling. Handle escalated client issues and complaints. Monitor team and account performance against key metrics. Stay updated on industry trends. Lead negotiations for contract renewals and expansions.
