Manager, Technical Account Management

3-5 years of people management experience, preferably leading technical customer-facing teams Proven track record of building and scaling high-performing teams Experience developing talent and creating career growth paths Strong coaching and mentorship abilities 8-10 years of experience in client-facing and/or technology-focused roles Deep understanding of enterprise software implementations, APIs, databases, and data integration systems Experience with customer success methodologies, metrics, and best practices Proven ability to manage complex technical projects Exceptional communication and presentation skills Strong analytical and problem-solving abilities Experience working with Fortune 500 companies Ability to thrive in ambiguous, fast-paced environments Natural curiosity about data platforms

Build, hire, and develop a high-performing team of Technical Architects Provide mentorship, coaching, and career development opportunities Establish team goals, performance metrics, and accountability structures Drive retention and expansion strategies for Enterprise customers Develop and implement scalable processes for customer onboarding and success Analyze customer health metrics and develop intervention strategies Maintain deep technical knowledge of Hightouch's platform Establish technical best practices and standards for customer implementations Lead complex technical escalations and problem-solving initiatives Collaborate with Engineering and Product teams on feature requests Partner with Sales, Marketing, and Product teams to drive initiatives Contribute to go-to-market strategies for new products and features Represent the voice of the customer in internal strategy discussions Drive process improvements for team efficiency and customer satisfaction